ki888's Privacy Policy

Welcome to the ki888 website. This Privacy Policy ("Policy") has been prepared to fully inform you about how the personal information collected through the ki888 platform is processed, where it is stored, and under what circumstances it may be shared with third parties.

By using ki888's services, you will be considered to have consented to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact our support team.

We believe your privacy is a fundamental right. That is why ki888 is always committed to protecting your data.

We may collect various types of information while you use the ki888 platform. This information is divided into two main categories:

2.1 Information You Provide Directly

The information you provide to us yourself includes:

• Full name and date of birth
• Valid email address and mobile number
• Residential address
• Documents submitted for identity verification (national ID card, passport, etc.)
• Payment account details (bKash, Nagad, Rocket, Upay numbers)
• Messages and information sent when contacting the support team

2.2 Automatically Collected Information

When you visit or use our platform, certain information may be collected automatically:

• IP address and geographic location (down to country or city level)
• Device type, operating system, and browser information
• Time of access to the platform, session duration, and pages visited
• Gaming activity — bet amounts, play history, win/loss records
• Data obtained from cookies and similar tracking technologies

ki888 collects your information only for specific, legitimate, and fair purposes. We never use your information unnecessarily or in an unrelated manner.

• Account Management: For creating, verifying, and maintaining your account.
• Service Delivery: For gaming services, transaction processing, and technical support.
• Identity Verification: To confirm your age and identity and to prevent unauthorized access.
• Financial Operations: For processing deposits and withdrawals and preventing fraud.
• Customer Support: To resolve your complaints and questions.
• Security and Compliance: To prevent misuse in accordance with applicable laws and regulations.
• Platform Improvement: For analytical activities to enhance the user experience.
• Responsible Gaming: To monitor your gaming behavior and provide assistance when needed.

ki888 applies industry-standard technical and administrative measures to ensure the security of your personal information. The key components of our security approach are:

• All sensitive information is stored in encrypted form.
• Payment information is processed to the highest security standards.
• Regular security audits are conducted on our systems.
• Staff access to data is restricted to a minimum-necessity basis.
• Automated monitoring systems are active for detecting suspicious activity.

However, no method of transmitting or storing data over the internet is 100% secure — acknowledging this, we commit to maintaining the highest level of protection.

4.1 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable laws and regulations. Certain information may be retained after account closure for legal and regulatory compliance.

ki888 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information may be shared on a limited and contractual basis with trusted third parties who provide services on our behalf — such as payment processing, identity verification, or technical infrastructure management. These partners may use the information only for the specified purpose.

5.2 Legal Obligations

If required to meet demands from government authorities or legal orders, or if we consider it necessary to protect our rights, assets, or the safety of users, we may be obliged to share information with the relevant authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such circumstances, we will notify you in a timely manner.

The ki888 platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They help make our platform more functional and user-friendly.

6.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the platform. Without these, the site does not work properly.
• Performance Cookies: Help improve the service by analyzing how you use the platform.
• Functionality Cookies: Remember your preferences and settings, such as language preference.
• Security Cookies: Used for session verification and fraud prevention.

Most browsers have the option to control or reject cookies. However, disabling cookies may cause some ki888 services to not work properly.

ki888 believes you should have control over your own information. To that end, we ensure the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information, unless a legal obligation applies.
• Right to Restrict Processing: In certain cases you may request that processing of your information be limited.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information on specific grounds.

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible.

bKash, Nagad, Rocket, and Upay are used to complete financial transactions on the ki888 platform. Regarding transactions made through these mobile financial services:

• Your payment account number is stored in encrypted form.
• Your full payment PIN or password is never stored.
• A record of every transaction is kept securely.
• Suspicious financial activity is automatically flagged.

Please note that ki888 will never ask for your payment PIN, OTP, or password via direct message or phone call. If you receive any such request, it is fraudulent and should be reported to us immediately.

ki888 is a gaming platform intended for adults. Use of this platform by anyone under the age of 21 is prohibited.

We do not intentionally collect any personal information from anyone under the age of 21. If we become aware that a minor has registered on our platform, we will immediately delete that account and all associated information.

If you believe a minor has provided information to ki888, please let us know at [email protected].

ki888 is an international platform. Your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection laws apply in the destination country, or
• Appropriate contractual arrangements are in place to ensure the standard of protection.

ki888 takes responsible gaming very seriously. For this purpose, we analyze information about your gaming behavior in order to:

• Identify early signs of problematic gaming behavior.
• Provide the option to self-exclude or set limits when needed.
• Proactively reach out if a need for support arises.

To learn more about responsible gaming, visit our Responsible Gaming page.

ki888 reserves the right to update this Privacy Policy from time to time. For significant changes to the Policy, we will notify you in the following ways:

• A prominent notice will be displayed at the top of the website.
• A notification may be sent to the registered email address.
• The "Last Updated" date at the top of the page will change.

Continued use of ki888 after any changes will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.

The ki888 platform may occasionally reference third-party websites. These websites are not under ki888's control and we are not responsible for their privacy practices. You are advised to read the privacy policy of any external website before visiting it.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. All privacy-related requests are processed with appropriate priority.

• Email: [email protected] — for all privacy-related questions.
• Live Chat: Available 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST).

We are able to communicate with you in both Bengali and English.